Answer FAQs
Give accurate answers to common questions using your own content.
AI chatbots
An instant first reply, at any hour.
An AI chatbot answers common questions, collects what a customer needs and passes the conversation to your team when a person should take over.
Discuss a chatbotWhat a chatbot can do
A first-line engagement tool that works alongside your team.
Capture leads
Collect names, contact details and requirements before a person replies.
Qualify enquiries
Ask a few basic questions so the right team member picks it up.
Hand over to people
Pass complex conversations to WhatsApp or your team.
Built on your content
The chatbot learns from your services, policies and FAQs, with clear rules for when it should stop and hand over to a person.
- WebsiteA chat window on your site.
- WhatsAppAutomated first replies on WhatsApp.
- HandoverRouting to the right person or team.
- ReviewConversation logs to improve answers.
The AI chatbot is a first-line engagement tool. It hands over to your team and does not replace customer service staff.
Common questions
Questions,
answered.
Still unsure?Tell us about your requirement and we’ll point you to the right option.01Will the chatbot give wrong answers?
We set the chatbot up to answer from your approved content and to hand over when it is unsure, and we review conversations to improve it.
02Can the chatbot work on WhatsApp?
Yes. Chatbots can run on your website, on WhatsApp, or both, with handover to your team.
Tell us what you need.
Share your requirement and we will come back with clear options.